This Shipping & Delivery Policy explains how orders placed through sitarabynila.in are processed and delivered.
1. Shipping Coverage
Unless otherwise stated on the website, Sitara by Nila currently ships orders within India. Delivery availability may depend on the serviceability of the destination postal code and the courier partner.
2. Order Processing and Dispatch
Orders are prepared for dispatch after order confirmation and any required payment verification. Processing time may vary depending on the product type and availability.
Pre-order, made-to-order, customized, or specially prepared products may require additional processing time. Where applicable, the expected timeline will be communicated on the product page, during checkout, or in order communications.
3. Delivery Estimates
Estimated delivery timelines may be shown at checkout or communicated after the order is placed. These timelines are estimates and may change due to courier availability, destination, weather, public holidays, operational delays, or other circumstances outside our reasonable control.
4. Shipping Charges
Any applicable shipping charge will be displayed before the order is placed. Shipping charges may vary based on the order, destination, delivery method, or promotional offer available at the time of purchase.
5. Order Tracking
Once an order is dispatched, available tracking information may be shared by email, SMS, WhatsApp, the courier partner, or through your account/order section on the website.
6. Cash on Delivery
Cash on Delivery (COD), where offered, is subject to order eligibility, location serviceability, and any conditions displayed at checkout. Availability of COD may vary between orders or delivery locations.
7. Delivery Address
Please provide a complete and accurate delivery address, phone number, and postal code when placing an order. If you notice an address error, contact us as soon as possible. Address changes may not be possible after an order has been dispatched.
8. Delivery Delays
Courier or logistics delays can occasionally occur after dispatch. If your order is significantly delayed, please contact us with your order number so that we can review the shipment status and assist where possible.
9. Failed or Unsuccessful Delivery
If delivery cannot be completed because the recipient is unavailable, the address is incomplete, or for another delivery-related reason, further delivery attempts will depend on the courier partner’s process and availability. Please contact us promptly if you receive a failed-delivery notification.
10. Damaged Packages or Products
If a product arrives damaged during delivery, please contact us within 48 hours of delivery. Where possible, provide clear photographs of the product and packaging, a video of the package/product, and your order number so we can review the issue and provide an appropriate resolution.
11. International Shipping
International shipping is not offered unless it is specifically made available on the website for the relevant order or destination.
12. Contact Us
For delivery or shipping assistance, please contact Sitara by Nila through the support channels displayed on our website at sitarabynila.in and keep your order number available.