This Privacy Policy explains how Sitara by Nila collects, uses, stores, and shares personal information when you visit sitarabynila.in, create an account, place an order, contact us, or otherwise use our website and services.
1. Information We Collect
Depending on how you use the website, we may collect:
- Identity and contact information: name, email address, phone number, billing address, shipping address, and account details.
- Order information: products purchased, order value, delivery preferences, return or exchange requests, and order history.
- Payment-related information: payment status and transaction references. Full card or banking credentials may be handled directly by the relevant payment provider rather than stored by Sitara by Nila.
- Technical information: IP address, browser/device information, cookies, pages viewed, and website interaction data.
- Communications: messages, support requests, feedback, and information you provide when contacting us.
2. How We Use Your Information
We may use personal information to:
- Process, confirm, fulfil, and deliver orders.
- Manage payments, cancellations, returns, refunds, and exchanges.
- Create and maintain customer accounts.
- Provide customer support and respond to enquiries.
- Send order, account, delivery, and service-related communications.
- Prevent fraud, abuse, and unauthorized activity.
- Improve our website, products, customer experience, and internal operations.
- Comply with applicable legal, tax, accounting, and regulatory requirements.
- Send marketing communications where permitted and where you have not opted out.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to keep the site functioning, remember preferences, maintain shopping-cart and account sessions, understand website usage, and support analytics or marketing features where enabled. You can control cookies through your browser settings, although disabling some cookies may affect website functionality.
4. How We Share Information
We may share personal information only where reasonably necessary to operate the store, including with payment processors, shipping and courier partners, website hosting and technical service providers, analytics or marketing service providers where enabled, professional advisers, and government or legal authorities where required by law.
Service providers are expected to use personal information only for the services they provide to us and subject to their own legal and contractual obligations.
5. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, fraud prevention, accounting, tax, legal, and regulatory obligations.
6. Data Security
We use reasonable administrative and technical measures intended to protect personal information. No online system or method of transmission can be guaranteed to be completely secure, so customers should also protect their account credentials and notify us of suspected unauthorized access.
7. Your Choices and Rights
Depending on applicable law, you may be able to request access to, correction of, or deletion of certain personal information, subject to legal and operational requirements. You may also unsubscribe from marketing communications using the available opt-out method.
8. Third-Party Links and Services
Our website may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies, and Sitara by Nila is not responsible for the privacy practices of external websites or services.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements. The latest version will be posted on this page with the updated date.
10. Contact Us
For privacy-related questions or requests, please contact Sitara by Nila through the support channels displayed on our website at sitarabynila.in.